Service Updates



UK Service Bulletin

No updates

International Service Bulletin

Monday 15th January

Customer Routing Table Update

Applies to those who use DPD Classic. 

Further to international notice 1157, Metapack have confirmed that the latest update has been applied and all routing labels will show the most up to date information.

Please continue to remind all customers to update to the latest routing tables to ensure the most efficient route and quickest delivery service. 

For further information, please contact IT or IOD teams.

Monday 8th January

Israel Customs System Upgrade

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Further to International notice 1147, please be reminded that israel are due to upgrade their Customs IT system between Wednesday 10th and Sunday 14th January 2018. During this period, there will be no Customs clearance for shipments and normal services are expected to resume Monday 15th January 2018.

Parcels shipped during this period will be held in the UK and released once the IT system upgrade has been completed. Should there be any changes to the above circumstances, we will notify you accordingly.

Thursday 4th January

Snow Storm Grayson, USA

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail.

Please be advised a major snowstorm has struck the US East Coast and the following states are impacted; Florida, Georgia, Virginia and North Carolina.

The city of Philadelphia (in Pennsylvania) has also declared a snow emergency.

As a result, delays may be experienced in these areas. We are monitoring the situation closely and will provide another update as soon as further information is available. 

Thursday 4th January

Mumbai & Maharashtra (India) Political Disturbance

Applies to those customers who use Air Express, Air Classic, DPD Direct and International Mail. 

Please be advised, due to a Political Disturbance in Mumbai & Maharashtra, deliveries to these areas may be impacted.

A curfew has been imposed across parts of Mumbai City, which means the disruption is expected to continue in to tomorrow.

We will continue to monitor the situation closely and will provide a further update if anything changes.

Wednesday 3rd January

Irish Sea Update

Please be advised that due to Storm Eleanor, several ferries scheduled to cross the Irish Sea have been cancelled as a result of the adverse weather conditions.

Please be aware that as a result a number of parcels scheduled for delivery this week will incur a 24 hour delay.

We will continue to monitor the situation and post any updates here.

Tuesday 2nd January

Changes to formal Customs clearance processes Kingdom of Saudi Arabia (KSA)

Applies to those customers who use Air Express, Air Classic and DPD Direct.

Please be advised, effective from 1st January 2018, Kingdom of Saudi Arabia (KSA) will implement changes to the formal clearance process. 

For B2C shipments


  • Consignee ID reference number for both low value and high value shipments will be required prior to export. 


For B2B shipments

  • Electronic authorisation number (A/L) or commercial registration number (CR) is required prior to export for customs declaration (Bayan)
If the above are not provided, parcels will be held and consignees will be contacted in order to obtain the relevant information. 

Harmonized System Codes (HS Codes)
  • All shipments will require Harmonized System Codes (HS Codes) in their parcel data.
In cases where HS codes are not provided, a generic code will be applied, which may incur higher duty than a more specific code.

Further information on HS codes can be found at:

We recommend that customers use Electronic Customs Data for shipments to the Kingdom of Saudi Arabia and provide HS codes in their parcel data.


International Bank Holidays Schedule

Please find in the PDFs below, a list of DPD Classic and DPD Express destinations and their Bank Holiday dates for July - September 2017. Please note that an asterix (*) denotes a regional Bank Holiday.

DPD Classic Bank Holiday guide

DPD Express Bank Holiday guide